I recently used this handy Microsoft tool to recover mail from a damaged .pst file. The tool can be used to repair the .pst file allowing you to open it with Outlook to view your archives. It has worked for me every time I encounter the dreaded error warning.

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To use it, you will need to double click on the file name: scanpst.exe. You can find it in one of its default locations, which can vary depending on the version of Office you have installed on your machine. Here are some of the possible locations in the current versions of Outlook:

Outlook 2013

32-bit C:\Program Files\Microsoft Office\Office15
64-bit C:\Program Files (x86)\Microsoft Office\Office15

 

Outlook 2010

32-bit C:\Program Files\Microsoft Office\Office14
64-bit C:\Program Files (x86)\Microsoft Office\Office14

Visit this page for more locations: MSOutlook.info

Double click scanpst.exe to open it, then browse for the pst you need to repair and click ‘Start’.

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After the tool finishes scanning the file, it will tell you if it found any errors. If it did, just click repair and it will get to work to repair the file.

pst repair tool

 

 

 

 

 

 

 

 

 

 

repair completed

 

For more information see this Microsoft page.

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Got this message on a Win XP Pro SP3 machine running Outlook 2007. Here is what I use to fix it:

Start->run..then type the following -> “Outlook.exe /resetnavpane”

From Microsoft Answers site.