I receive this error after installing IE8 on a Vista Premium machine. Trying to access hotmail I got a “Unable to view this page” error and a link to troubleshoot the problem. To resolve, I tried to uninstalled IE8 by following the steps on this KB Article (ID: 957700). I tried the alternate approach since IE did not show in my Add/Remove program list. After a reboot, I was able to get in my Hotmail/Live account.

Alternative steps for Windows Vista or for Windows Server 2008

// To uninstall Internet Explorer 8, follow these steps:

  1. Carefully select and then copy the following command:
    FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-8*.mum /c “cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart”
  2. Click Start, and then type Cmd.exe in the Start Search box.
  3. In the list of programs, right-click Cmd.exe, and then click Run as administrator.Note If you are prompted for an administrator password or for confirmation, type the password, or click Continue.
  4. Right-click inside the Administrator: Command Prompt window, and then click Paste to paste the command that you copied in step 1.
  5. Press ENTER to uninstall Internet Explorer 8.
  6. When the uninstall program is finished, restart your computer.

Here is a Batch file that will perform two things:

  • Delete Empty Directories
  • Delete files in your TEMP folders (XP, Vista)

Please use with caution =)

@ECHO off
ECHO 1. List Directories.
ECHO 2. Delete Empty Directories.
ECHO 3. Clean TEMP files XP.
ECHO 4. Clean TEMP Files VISTA.
ECHO 5. Exit
set choice=
set /p choice=Type your choice here..
if not ‘%choice%’==” set choice=%choice:~0,1%
if ‘%choice%’==’1’ goto 1
if ‘%choice%’==’2’ goto 2
if ‘%choice%’==’3’ goto 3
if ‘%choice%’==’4’ goto 4
if ‘%choice%’==’5’ goto end
ECHO “%choice%” is not valid please try again
goto start

dir /aD /s /b %SYSTEMDRIVE% | sort /r >%systemdrive%\Directories.txt
goto start

for /f “delims=” %%i in (‘”dir /ad /b /s %SYSTEMDRIVE% | sort /R”‘) do @rmdir “%%i”
@echo all done
goto start

del “%USERPROFILE%\Cookies\*.*” /Q
del “%USERPROFILE%\temp\*.*” /Q
del “%USERPROFILE%\Local Settings\Temp\*.*” /F /Q
del “C:\Temp\*.*” /Q
del “%SYSTEMROOT%\Temp\*.*” /Q
del “%SYSTEMROOT%\Prefetch\*.*” /Q
@ECHO Done!
goto start

del “%USERPROFILE%\Cookies\*.*” /Q
del “%USERPROFILE%\AppData\Local\Temp\*.*” /Q /F
del “%USERPROFILE%\AppData\Local\Microsoft\Windows\Temporary Internet Files\*.*” /Q /F
del “%USERPROFILE%\AppData\Local\Microsoft\Windows\History\*.*” /Q /F
del “%SYSTEMROOT%\Temp\*.*” /Q
del “%SYSTEMROOT%\Prefetch\*.*” /Q
@ECHO Done!
goto start



While working on a Vista Premium machine I received this error. Apparently it has been uninstalled since it did not show in the add/remove programs menu. So far I have disabled Windows defender from the Startup menu using MSConfig. Tried to re-install but Windows will not let me since it says it is part of the OS.

Microsoft suggests:

  • A system restore, or
  • Re-install Vista

Found in KB Article: 935511

I got this error on a Dell Inspiron 531. To resolve, I went into the BIOS and disabled the Floopy Drive. Just changed the setting to ‘disabled’ save and exit BIOS. On re-start, the error did not show again. Also found in this article in Dell’s Tech forum.